Job Title: Customer Care Officer
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Processing applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Manage large amounts of incoming calls
Generate sales leads
Provide accurate, valid and complete information by using the right methods/tools
Proven customer support experience or experience as a Customer Care Officer
Track record of over-achieving quota
Excellent communication and presentation skills
Ability to prioritize, and manage time effectively
Candidates must reside around Ojo, Festac Town, Mile 2, Ago, Satellite Town, Iyanoba, and its environs.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Salary + Benefit + Incentive
How To Apply
Interested and qualified candidates should
WhatsApp 08167164581 for job description on how to apply
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